Acceptance of terms and conditions

As a user of this website, you acknowledge that any use of this website including any transactions you make are subject to our terms and conditions below and supersede all others. Receipt of acknowledgement of an order by you, constitutes your acceptance of our conditions and that they are the only conditions that apply to the contract.


1.1 Orders are accepted subject to our right to adjust any quoted price to take into account any changes in the law or Government Regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.

1.2 As we are primarily a trade supplier our prices do NOT include VAT unless confirmed to you in writing. For orders made from within the UK or the European Union, VAT is added where applicable at the current rate as at date on the invoice. This will be added where applicable during checkout or confirmed in our order acknowledgement for offline orders.

1.3 Quotes on non-standard products are valid for 28 days.

Artwork & Design

2.1 Title – ownership of goods or products shall not pass to the Customer until full payment is received.

2.2 Minimum artwork charge – There will be a minimum artwork/design charge of £10+VAT for any work undertaken. If you require a specific artwork/design quote please email us at

2.3 Illegal matter – We will not process any matter, which in our opinion is or may be of an illegal or libelous nature or an infringement of the proprietary or other rights of any third party. We shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material processed for the Customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

Payment Terms

3.1 Payment shall be made in full before going to print, unless special payment terms have been agreed by us in writing.

3.2 Overdue accounts – Any Invoices not settled within the agreed credit terms, E-printing reserves the right to charge interest on the overdue amount debt at 8% above the HSBC base rate at the time and an administration fee to cover our debt recovery costs. We require payment to terms. Payment must be made on time, in full, and without any deduction, set off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge, and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.

Turnaround Time

4.1 All turnaround times are based on working days (Monday to Friday) and exclude all public holidays. The printing turnaround time starts when your order is paid for and a proof has been confirmed via email to the Artwork Team. All orders confirmed and paid for before 2pm will begin production the same working day. If the order is confirmed and paid for after 2pm the first day of the turnaround time will be the following working day. All turnaround times quoted are a typical turnaround and are not guaranteed unless confirmed to you in writing. Turnaround times can vary depending on backlogs and order specification.

4.2 Express Turnaround Time – The express turnaround time starts once a proof has been confirmed and payment has been received. If this is after 2pm the following working day will be working day 1 of the express turnaround time.

For GUARANTEED express fee orders – if the order is not dispatched within the express turnaround time we will refund the FULL express fee cost only.

For NON-GUARANTEED express fee orders – if the order is dispatched after the specified express turnaround time we will refund 50% of the express fee. If the order is dispatched 3 working days after the specified express turnaround time we will refund the FULL express fee cost only.

We will not refund any other cost of the order where applicable.

The express turnaround time is the time period for the order to be dispatched within NOT the time period the order is expected to be delivered within. This is due to orders being dispatched by 3rd party carrier

4.3 For multiple item orders, the turnaround time will be the same as the item which has the longest turnaround time.


5.1 We will use our best endeavors to dispatch all orders within the typical working day turnaround time and all dispatch/delivery dates shall be regarded at best as estimates only unless confirmed to you in writing. As the purchaser you must accept the actual delivery date and we shall not be liable for any losses, costs, damages or expenses suffered by you the purchaser or any other party as a result of any delay in delivery. Especially in cases where third parties i.e. subcontractors or carriers are involved. Neither will any such failure to meet a delivery date constitute a breach of contract on our part.

5.2 Special deliveries via alternative carriers/weekend deliveries can normally be arranged but will usually be subject to an additional charge.

5.3 Accepting Delivery by Carrier – Your purchase will be checked before packing and will leave us in good condition. It will then be fully insured whilst in transit to you. However it is a condition of the insurance contract, and therefore your responsibility to ensure that you, or anyone receiving goods on your behalf, check all goods delivered by carrier before signing for and accepting them. If ANY damage is found, you MUST sign and mark the carriers delivery note as ‘damaged’ and report the complaint to us within 24hrs of delivery. If the delivery note has been signed for as ‘accepted in good condition’, or similar you will be in breach of this contract and be effectively invalidating the insurance. As a result you will have waived all right to claim for any repair or replacement.

Refund/ Order cancellation / Returning unwanted goods

6.1 Order cancellation requests must be made to us in writing before we are able to process a refund.

6.2 Any costs incurred for work already carried out up to date of cancellation request will also be chargeable and deducted before any refund is made.

6.3 Any refund payment will be subject to a non refundable banking charge.

6.4 We will only accept returning unwanted goods if you notify us in writing within 5 working days of delivery it must be in its original packing and unopened. Returning items to us will be at customers cost and not reimbursed. Also when returning goods you must comply with all our other terms and conditions when notifying us.

Order Variation

7.1 We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered.

7.2 We print using standard weight inks and as such minor colour variation may occur beyond our control and as such will have no liability for. On various products we are able to offer a Pantone matching service for an additional cost. Please contact us for more details.

7.3 The colours viewed on your computer screen are only an indication of the final print result. If you have not signed off on a colour proof or supplied copy for us to match the colours then the print job will run to standard ink weights/colours and we will accept NO liability for any colour discrepancies, other than pantone usages.

7.4 Re-print orders, or similar artwork print separately, colour may show a slight difference from the first or previous print as colour variations are not avoidable, unless pantone colours have been used。


8.1 All complaints shall be made in writing to us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

8.2 After reporting a complaint, samples must be received within 5 working days for investigation otherwise it shall be deemed that you have widthdrawn your complaint.

8.3 Claims in respect of non-delivery must be made in writing within 5 working days from dispatch.

8.4 For defective products, we will at our discretion replace, repair free of charge, give discount or refund the price of defective products (postage and bank charges for credit card payment are not refundable). For a guaranteed delivery time with surcharge, if the products did not arrive on the guaranteed time, we will refund the surcharge only.

Limitations On Liability

We shall have no liability:-

9.1 for defective products and/or services where the defect has been caused or contributed to by you or where is has been caused or contributed to by any Free Issue Materials and/or masters provided by you and/or arising from any drawing, design or specification supplied by you.

9.2 to you if the price for the products and/or the services has not been paid in full by the due date for payment.

9.3 to you if problems with defective products are not reported to us within 5 working days from the day you received the products.

9.4 to you for defective products and/or services, products not dispatched or products damaged or lost in transit unless the event is notified to us within (5 working days).

9.5 for damage, loss, liability, claims, costs or expenses caused or contributed to by your continued use of defective products and/or services after a defect has become apparent or suspected or should reasonably have become apparent to you.

9.6 Unless you give us reasonable opportunity to remedy any matter for which we are liable before you incur any costs and/or expenses in remedying the matter yourself. If you do not do so we shall have no liability to you.

9.7 If we have included any items in products supplied which are incorrect and/or we have failed to include any items in products supplied which should have been included then we shall have no liability for such error except to rectify the error and reimburse you for the cost of returning the defective products to us for us to rectify the error.

9.8 We shall have no liability to you for any:
– Consequential losses;
– Loss of profits and/or damage to goodwill;
– Economic and/or other similar losses;
– Special damages and indirect losses; and/or
– business interruption, loss of business, contracts, opportunity and/or production.

9.9 Force majeure – We will not be liable for breach of contract arising from or caused by, directly or indirectly, force majeure, war, strikes, riots and civil commotions and natural disasters.

Other conditions

10.1 We are not bound by customers own purchase order terms and conditions. Our full terms and conditions apply unless otherwise agreed by us previously in writing.

10.2 Variation to Terms and Conditions

These terms and conditions may be amended from time to time. The latest version of these terms and conditions may be accessed via the website.

Last updated Sept 2017